Privacy Policy

Last updated: 24 August 2026

Sampsons Biltong respects your privacy and processes personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect through sampsonsbiltong.co.za, why we use it and the choices available to you.

Who we are

Sampsons Biltong operates this website and online store. For privacy questions or requests, email info@sampsonsbiltong.co.za.

Information we collect

Identity and contact details, such as your name, email address and telephone number.
Billing, delivery and collection details needed to fulfil an order.
Order history, product choices, account details and communications with us.
Payment status and transaction references supplied by our payment providers. Complete card details are processed by the payment provider and are not intentionally stored by us on this website.
Technical information such as IP address, browser type, device information, pages viewed, referral source and cookie data.
Information you choose to send through our contact form, email, WhatsApp or social-media channels.

How we use your information

To process, prepare, deliver or arrange collection of your order.
To communicate about orders, enquiries, returns and customer service.
To maintain customer accounts, prevent fraud and protect the security of the website.
To meet accounting, tax and other legal obligations.
To understand website performance and improve our products, services and marketing.
To send marketing messages where you have consented or where otherwise permitted by law. You may opt out at any time.

Cookies and analytics

Our website uses essential cookies for functions such as the shopping cart, checkout and account login. It may also use analytics, advertising and social-media technologies supplied by services such as WordPress/Jetpack and Meta. These tools may collect device and browsing information. You can restrict cookies through your browser settings, although some store features may then not work correctly.

When we share information

We share personal information only when reasonably necessary with service providers that help us operate the business, including website hosting and ecommerce providers, payment gateways, email and communication services, analytics and advertising providers, and couriers or collection partners. We may also disclose information when required by law or to protect our legal rights.

Some service providers may process information outside South Africa. Where this occurs, we take reasonable steps to use providers that offer appropriate safeguards for personal information.

Retention and security

We keep personal information only for as long as reasonably needed for the purposes described above, to resolve disputes and to comply with legal, tax and accounting requirements. We use reasonable administrative and technical measures to protect information, but no internet service can guarantee absolute security.

Your rights

Subject to POPIA and other applicable law, you may ask whether we hold personal information about you, request access to it, ask us to correct or delete inaccurate or unlawfully held information, object to certain processing, or withdraw consent where processing is based on consent.

Send requests to info@sampsonsbiltong.co.za. We may need to verify your identity before responding. You may also lodge a complaint with the South African Information Regulator.

Children

Our online store is intended for adults and we do not knowingly collect personal information directly from children without appropriate authorisation.

Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will be published on this page with its updated date.